Privacy Policy

1. Introduction

Jatura ("we", "us", "our") is committed to handling personal data responsibly and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains what personal data we collect when you interact with our website or enquire about our programmes, how we use that data, how we protect it, and what rights you have in relation to it.

This policy applies to all personal data collected through our website at jatura.pro, via our contact forms, and in the course of our programme enrolment and consulting engagement processes. By using our website or submitting an enquiry, you acknowledge that you have read and understood this policy.

2. Data We Collect

2.1 Information You Provide

When you complete our contact form, enquire about a programme, or register for a workshop, we may collect:

• Full name
• Email address
• Phone number (optional)
• Organisation name and role (where provided)
• Message content submitted through our contact form

2.2 Automatically Collected Data

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, pages visited, and time of visit. This information is collected via cookies and analytics tools. Please see our Cookie Policy for full details.

2.3 Legal Basis for Processing

We process your personal data on the following bases:

• Consent — where you have provided explicit consent, such as by submitting a contact form or agreeing to cookies.
• Contractual necessity — where processing is required to fulfil an engagement or programme enrolment you have entered into.
• Legitimate interests — where we have a legitimate business interest, such as improving our programmes, provided this does not override your rights.

3. How We Use Your Data

• To respond to your enquiry and discuss programme options
• To process enrolment or engagement agreements
• To send programme materials, invoices, and related correspondence
• To improve our website and programme content based on aggregated usage data
• To send informational updates about our programmes (you may opt out at any time)
• To comply with applicable legal obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Retention

Enquiry data is retained for up to 24 months from the date of last contact. Enrolment and engagement records are retained for up to 7 years in accordance with applicable Malaysian record-keeping requirements. You may request deletion of your data at any time, subject to any legal obligations we may have to retain certain records.

5. Third Parties

We may share your data with trusted third-party service providers who assist with website hosting, email delivery, and analytics. These providers operate under contractual obligations to handle data securely and only for the purposes we specify. We may also disclose data where required by Malaysian law or court order.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include access controls, encrypted connections (HTTPS), and periodic security reviews. In the event of a data breach affecting your personal data, we will notify you as required under applicable law.

7. Cookies

We use cookies on our website to support site functionality and understand usage patterns. You can manage your cookie preferences at any time. For detailed information, please read our Cookie Policy.

8. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to data processing at any time
• Request that we cease using your data for direct marketing
• Lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your rights have been breached

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days of receiving your request.

9. Children's Privacy

Our programmes are intended for professionals aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected data from a minor, we will promptly delete it.

10. International Transfers

Your data is primarily processed and stored within Malaysia. If we engage third-party service providers located outside Malaysia, we take reasonable steps to ensure that your data is protected to a standard consistent with the PDPA.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified by updating the "Last Updated" date at the top of this page. Continued use of our website following any update constitutes your acceptance of the revised policy.

12. Contact

For questions or requests relating to this Privacy Policy or our data practices, please contact: